FAQs

We offer exciting promotions for each month. Please see link below.

https://www.ozhairandbeauty.com/pages/june-promotions?top=promotions

We are more than happy for you to phone us on 1300 40 30 35 to place your order over the phone. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

Payments for Afterpay, Zippay, Klarna or Paypal are unable to be processed over the phone. If you wish to use these payment options on your own device we can walk you through the steps whilst on the phone.

 

We do stock a wide range of cruelty free and vegan products.

Please check our website and feel free to contact us for recommendations as we are more than happy to help! 

https://www.ozhairandbeauty.com/collections/ethical-beauty

Our website will not allow you to purchase multiples of the same item if we do not have the stock on hand.

If you require multiple items please contact us and we can make special arrangements to get the desired quantity in from our supplier.

We make no guarantees that we are able to cancel or make changes to your order once it has been placed.

Please call, email or live chat straight away and we can attempt to put this request through for you. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

If we are unable to do this please refer to our returns policy at https://www.ozhairandbeauty.com/pages/shipping-returns

 

The Delivery Charges are as follows:

Regular (Free over $50)	$6.95
Express	$9.95
On Demand (Sydney Metro)	$12.45 - Monday - Friday (delivery between 6-9pm) $14.45 - Saturday (delivery between 1-6pm
New Zealand	The rates are weight based and will be displayed upon checkout.
International	Our international shipping rates are displayed at checkout.

Australia Post Collection Point:

Regular (Free over $50)	$6.95
Express	$9.95

If you would like to discuss further please feel free to call us on 1300 403 035 or email us at enquiries@ozhairandbeauty.com

We do allow pick-ups however, we ask that you place your order online first and call us with the order number.

We ask that you advise us on a rough time you would like to come so we can have the stock set aside for you, ready to pick up.

Our warehouse opening hours are Monday to Friday 9am - 4pm.

If you are having trouble using your discount code please be sure of the following:

• The discount code has not expired.

• The voucher is for a one time use only.

• Only one discount code is used per order. 

 

Please also note that codes from third party companies are not valid codes. 

 

If you are still experiencing difficulties after checking the above, please contact us enquiries@ozhairandbeauty.com

We offer Mastercard, PayPal, Visa, Afterpay, Zippay

 

We do not accept Visa gift cards or the equivalent.

All of our parcels are sent with safe drop enabled. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.

It is your obligation to ensure all your address details are correct on your order for us to ship your parcel correctly.

Your parcel will be shipped as per your instructions. Once the parcel has been delivered to the provided address, we will not be held responsible.

If you wish to change the address on your parcel before it is dispatched, please contact us as soon as possible on 1300 403 035. Our business hours are Monday to Friday 9am to 5pm. If you do contact us out of these times we will respond to you as soon as possible. 

	Regular Shipping	Express Shipping
Sydney Metro	2 business days	1 business day
Australia Wide	(depending on your location click here) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/	(depending on your location click here) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
New Zealand	6-12 business days	Up to 6 business days

Please note: these delivery times are based on once the parcel has been dispatched from our warehouse in Sydney.

 

For accurate INTERNATIONAL delivery times please insert your country and postcode here

*Times are indicative as provided by Australia Post and are not guaranteed.

Yes we do! We are happy to price match with other Australian websites. Only in some instances are we unable to.

We ask that you call us on 1300 403 035 or send us an email to enquiries@ozhairandbeauty.com and supply us with a link for the other website so we can confirm the request for you.

You will be able to change your address by logging onto your account and accessing the “View Address” page.

Sadly we are not able to change the billing address.

You are more than welcome to phone our customer service team on 1300 40 30 35 for assistance.

Oz Hair & Beauty already offers competitive prices direct to the public and we

are not able to offer any trade discounts or trade accounts.

 

The only range of items we are able to offer a trade discount on is Tangle Teezer

(https://www.ozhairandbeauty.com/collections/tangle-teezer).

 

Please call us on 1300 403 035 or email us at enquiries@ozhairandbeauty.com

Our loyalty program is currently under maintenance. Subscribe to our newsletter to keep up to date with our latest perks & rewards.

Yes definitely. We will answer any of your hair and beauty questions. Contact us through the chat, phone or click on contact us and tell us your problem, and we will assist you with recommendations. 

We gladly accept returns on products that you have purchased from us, as long as it is within 120 days and the item has not been used, however we do not offer exchanges on any of our products.

For more information regarding returns please see:

https://www.ozhairandbeauty.com/pages/returns

All products do come with a manufacturer’s warranty. Every product has a different warranty period. You may find this in the product's description.

If the warranty does not appear please phone us on 1300 40 30 35 or email us at enquiries@ozhairandbeauty.com

A flat rate of $6.95 per order for Standard Postage and $9.95 for Express Postage  anywhere in Australia regardless of number of items ordered. However, any deliveries over $50 are FREE! (standard postage)

Click on the 'Help/Support' icon you see in the bottom right hand corner of the screen and enter key words for what you need help with. If nothing relevant comes up, fill in your details and start chatting with a member of our lovely customer service team.

We are here to help!

We receive stock daily from our suppliers so anything out stock will be replenished within a few days. Get into contact with us for further updates.  

We are an Australian company based in Sydney and all of the products that are

sold on our website are 100% genuine. We do not sell any fake or copy

products as we can guarantee the authenticity of all products we sell as

these are backed up by genuine Australian Warranties.

Once your order is picked and packed you will receive a shipping notification email. This email will contain a tracking number and link to follow the delivery of your parcel. Having an issue with this? Please contact our team and we will resolve it! Feel free to email us at enquiries@ozhairandbeauty.com

Choose from 4500+ convenient & free local collection points including supermarkets, pharmacies, Post Offices and 24/7 Parcel Lockers Australia-wide.

Enjoy greater peace of mind with a delivery location of your choice!