The Oz Hair and Beauty Customer Service team and available Mon-Fri 9-5pm for any enquiries regarding products.
Please do note that without being able to see you in person, we cannot make any guarantees that the recommended product will be 100% effective.
- All products are genuine and come with the manufacturer’s warranty. Every product has a different warranty period. Please phone us if there are any queries.
- We gladly accept returns on products that you have purchased from us, as long as it is within 120 days
- We do not offer exchanges on any of our products.
What to Do
What To Do:
1. Contact us
If you would like to return product, please contact on our customer service team at firstname.lastname@example.org and/or call us at 1300 403 035
Please ensure you send through photos of the product and the invoice as well as a detailed description as this makes the process much easier and faster for you!
2. We will contact you
One of our amazing customer service representatives will contact you within 24 - 48 hours via email with instructions on how to return this to us along with a pre-paid returns link if eligible.
3. Pack up your product and send it back to us
Once you have been given instructions and/or a returns label, please pack your item up carefully with substantial packaging inside so it can reach us without damages.
Please feel free to reuse the Oz Hair and Beauty box or bag your order was sent in to make this easier!
Please print off your return label if one is give to you and stick this on to the front of your box, (if you are using your original box, please ensure the new label is covering the old one)
Finally, drop your parcel off at an Australia Post in a post office box or directly at a Australian Post Outlet and email us through the tracking number so we can keep up to date with this!
4. What happens next?
We will get in contact with you as soon as this is received back at our warehouse,
This can take up to 7 business days for metro areas and even longer for regional and/or remote areas.
Change of Mind Returns
Change of mind retuns are accepted at Oz Hair and Beauty, however there is a $9.95 restocking fee and the buyer is responsible for return postage. The returned product needs to be unopened, unused and in original packaging. If the returned product is not in this condition, you will be denied a store credit/refund and the product will be returned to you with an extra shipping charge of $6.95.
Please select your products carefully as we are unable to facilitate store credit/refunds for change of mind returns that have been used and are not suitable for your hair.
If you have received a faulty and/or damaged product, please contact our customer service team within 7 days with photos of the issue and a detailed description so we can sort this out as soon as possible for you,
Skin Reactions and Allergy Issues
If you do happen to have a reaction to one of our products, discontinue the use of the product immediately and please contact our customer service team with photos and a description of the issue.
Please note: Returns due to allergies must be less than 25% used upon return, or you will not be eligible for a refund.
Incorrect Item Received
If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team within 7 days of delivery.
Please note: Do not dispose of this item until you have contacted our customer service team or you will not be eligible for a refund.
Returning Hair Appliances and Electricals
Hair appliances and electricals will only be accepted as a return if the product has not been opened, used and is in original packaging.
If your hair appliance is faulty and within the warranty period, this can be returned to us for testing, If this is not deemed faulty by our suppliers, this will need to be returned back to you, with an extra shipping charge of $6.95 that needs to be paid before this is returned to you.
Please note: Oz Hair and Beauty are not liable to pay for returns that arrive in unacceptable condition. We take no responsibility for items when sending returns so please ensure these are sent via registered post such as Australia Post with accurate packaging.