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Shipping and Click & CollectContact UsLoyalty Program

Shipping and Click & Collect

General Dispatch Information:

    • All orders are usually dispatched within 24 Hours of Payment (excluding Saturdays, Sundays and public holidays). If an order needs more than 1 business day handling we will contact you ASAP
    • All of our parcels are sent with safe drop enabled. In some instances, the delivery driver will deem it unable to be safe-dropped and will leave it at the nearest post office for collection. This decision is made at the driver’s discretion.(This excludes Afternoon/Tonight delivery options)
      • We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address   
      • All Afternoon/Tonight Delivery and Click & Collect options are Mon-Fri dispatch on business days only, excluding Public Holidays

       

      Australian Delivery Options:

      Regular Shipping

      • FREE for orders over $49 

      • $7.95 for orders under $49

      • 1-6 Business days 

      Express Shipping

      • $9.95 for all orders under $49
      • $5.95 for orders over $49
      • 1-3 Business days

      Afternoon Delivery*

      • $12.95 for all orders
      • 10am cut off time to receive between 3pm-6pm same afternoon
      • All orders placed after 10am cut out with be received next day

       If under any circumstances, your order is delayed you will be contacted immediately with a solution.

      Tonight Delivery* (Monday-Friday)

      • $9.95 for all orders
      • Between 6pm-10pm (Due to current high volume of parcels, deliveries may arrive later than 10pm)
      • Any orders placed after the 1:30 pm cut off time (Mon-Fri) will be dispatched the following business day as per the delivery time/day selected.
      If under any circumstances, your order is delayed you will be contacted immediately with a solution.

      Saturday Delivery*

      • $11.95: Saturday Delivery between 1pm-6pm
      • Orders must be placed before 1:30pm Friday
      • Any orders placed after the 1:30 pm cut off time (Mon-Fri) will be dispatched the following business day as per the delivery time/day selected.

      If under any circumstances, your order is delayed you will be contacted immediately with a solution.

      *These delivery options are only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

      *All Afternoon/Tonight Delivery options are Mon-Fri dispatch on business days only, excluding Public Holidays 

      Click & Collect Options:

      Don’t want to wait for your items to be delivered? Why not Click & Collect from our Caringbah Warehouse or Oz Hair and Beauty Stores

      Click & Collect locations:

      • Canberra Centre Store: Shop EG4, Canberra Centre, 148 Bunda St, Canberra ACT 2608
      • Caringbah Warehouse: 5-7 Resolution Drive, Caringbah NSW 2229
      • Castle Towers Store: Shop 319/6-14 Castle St, Castle Hill NSW 2154
      • Charlestown Square Store: Charlestown Square Shopping Centre, Shop 8/30 Pearson St, Charlestown NSW 2290
      • Erina Fair Store: Erina Fair Shop T007 Terrigal Dr, Erina NSW 2250
      • Green Hills Store: Shop 1095, Stockland Green Hills, 1 Molly Morgan Dr, East Maitland NSW 2323
      • Highpoint Shopping Centre: Shop L02, 2538 Highpont Shopping Centre 120-200 Rosamond Rd, Maribyrnong VIC 3032
      • Macquarie Centre Store: Shop SP3341B, Level 3, Macquarie Centre, 109 Waterloo Rd, North Ryde NSW 2113
      • Marrickville Metro: 20 Smidmore Street, Marrickville NSW 2204 (Near Woolworths) 
      • Mount Gravatt: Shop 1313, Westfield Mt Gravatt Shopping Centre, Cnr Logan & Kessels Rd, Upper Mt Gravatt
      • Penrith Westfield Store: Shop 085, Ground Floor, Westfield Penrith, 585 High St, Penrith NSW 2750
      • Rouse Hill Store: Shop A-GR004, Rouse Hill Town Centre, 10/14 Market Lane, Rouse Hill NSW 2155
      • Robina Town Centre: Shop/4048 Robina Town Centre Dr, Robina QLD 4226
      • Sunshine Plaza: Shop GD 132/154-164 Horton Parade, Maroochydore QLD 4558
      • Sydney QVB Store: Queen Victoria Building, 95-97-LG1/76/455 George St, Sydney NSW 2000

      Caringbah Warehouse: Order before 2pm and your parcel will be ready for collection on the same day after 3.30pm at your preferred location. 

       

      All Stores mentioned above (excluding Caringbah Warehouse): pick up generally available within 2 business hours of order being placed.

      *Cut off for same day pickup is 2:30pm


      Once you place your order you will receive an order confirmation email. 

      Please note:
      You will receive an email notification when your order is ready for collection.

      If the order cannot be fulfilled, head office will contact you as soon as possible. 

      *All Click & Collect options are Mon-Fri dispatch on business days only, excluding Public Holidays

       

        Australia Post Collection Point:

        • Select a convenient and free local collection point from more than 4,500 locations Australia-wide
        • Locations include supermarkets, pharmacies, Post Offices and 24/7 Parcel Lockers with Australia Post Collect.
        • In the checkout, choose the “Collection Point” tab and type in your suburb to see available locations near you.
        • Your order will be delivered to your chosen location and you’ll receive an email or text notification when it is ready to collect.

        You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather events. 

         

        Shipping to New Zealand

        Regular Postage

        Seko Logistics and can take 3-6 Business Days to arrive.

        The rates are:

        • FREE for orders over $75 NZD
        • $7.95 for orders under $75 NZD

        Express Postage

        DHL Express Postage can take 1-2 Business Days to arrive

        The rates are:

        • $9.95 for orders over $99 NZD
        • $14.95 for orders under $99 NZD

         

        These times are reflective of metro areas only and additional days will be required for areas outside. This excludes any delays in dispatching the order in which the customer will be notified.

        Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

        To avoid unexpected customs charges and delays we have set a maximum cart value of $1000NZD. If your cart is over this amount you will need to split your order.

        Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.

        International Shipping

        All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery, however we make no guarantee.

        Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

        Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

        Our international shipping rates are displayed at checkout.