1. Trim wicks to 7mm before each use using scissors or a wick trimmer.

If wicks are too short the wax may not burn all the way to the edge (tunneling), and if too long the wicks may appear to mushroom causing black soot to form on the gla

In addition to your rights under the Australian Consumer Law, Oz Hair and Beauty gladly accept change of mind returns on products that you have purchased from us, as long as it is within 120 days. The product needs to be unopened, unused and in original packaging.

For all Appliance items is it recommended to go through the manufacturer directly for faster support as they are all subject to manufactures warranty. Before returning a Hair Appliance please speak to our customer service team.

Please contact the customer service team before returning your item, at:

• Email: enquiries@ozhairandbeauty.com
• Live Chat
• Phone: 1300 403 03

Change of Mind Returns will incur a $9.95 restocking fee to cover costs.