Return Policy Information

We gladly accept returns on products that you have purchased from us, as long as it is within 140 days and the item has not been used, however we do not offer exchanges on any of our products. 


We accept returns for the following reasons - 

-Change of Mind Return - any return postage costs need to be covered by the customer, once parcel is received you will be offered the option of a full store credit or refund for the returned item if it meets the criteria stated above.

-Faulty/Damaged Product  

-Skin Reactions/Allergy Issues 

-Incorrect Item received 

-Faulty Hair and Electrical Appliances 

For returns for Faulty/Damaged Product, Skin Reactions/Allergy Issue, Incorrect Item received, Faulty Hair and Electrical Appliances please contact our friendly customer service team directly so we can give you the most appropriate returns information. 


Goods on which a change of mind return is not available;  

  • Sexual Wellness range  
  • Menstrual Products
  • Consumable Products 

For health and safety reasons, we can only accept returns of faulty or incorrectly shipped items on the above items. 


Before returning your item, please fill out the returns form here and our Customer Service Team will be in contact with you shortly.
Alternatively, please contact our customer service team on 1300 40 30 35 or email

For more information regarding returns please Click Here 

All products are genuine and come with the manufacturer’s warranty. 


Hair Appliances and Electrical Item Returns

For all Hair Appliance and Electrical item returns is it recommended to go through the manufacturer directly for faster support. 

Before returning a Hair Appliance or Electrical item please speak to our customer service team via our live chat, call us on 1300 40 30 35 or email us at so we can help direct you to the brands supplier.