Discount Code trouble shooting

If you are having any issues or trouble trying to use your promo/discount code please check the following- 


 - Are you entering the code correctly in the ‘Discount Code’ section at checkout?

 - Is there a minimum spend for this code to be activated and does it have any exclusions? 

 - Is this code linked to your account/email? Are you logged into your account on our site? 

 - Have you received this code via a third party website? As we sadly do not accept codes from third parties. 

 - Are the products in your cart specific to the code you are trying to use? 


Our promo codes are set up to be used once per order, so if you have already used this code for a previous order you will be unable to use it again. 


Our system only allows one code to be used per order, you are not able to use multiple codes per order. 


Some of our codes have an expiry date, please check the T&Cs for the promotion to see if the code you are trying to use is still a valid code. 


If you have looked into this further and this code is still not working for you, please speak to our friendly customer service team via our live chat, call us on 1300 40 30 35 or email us at so we can assist you with this.